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Right of revocation & revocation form

Right of withdrawal
 
Right of revocation

Customers within the EU can revoke their declaration of the contract in writing (letter, fax, e-mail) within 14 days without giving any reasons or - if the matter is left to you before the deadline - by returning the goods. The period begins upon receipt of this instruction in text form, but not before receipt of the goods by the recipient and also not before fulfillment of our information requirements pursuant to Article 246 § 2 in conjunction with § 1 paragraph. 1 and 2 of the German Civil Code and our obligations pursuant to § 312g para. (1) sentence 1 BGB in conjunction with Article 246 § 3 of the German Civil Code. The timely dispatch of the revocation or of the goods is sufficient to ensure the revocation period. The right doesn't apply to custom made items.
The revocation must be sent to:
Address:

Herrmann and Kern
Geschwister - Scholl - Str. 25
72829 Engstingen, Germany
Info@herrmannundkern.de
Fax. 07129/930925

Revocation Sequence

In the case of an effective revocation, the services received at both ends shall be returned and any benefits drawn out shall be issued. If you can not or do not return or receive the received performance as well as usages (for example, advantages of use) in a deteriorated condition, you must provide us with this information. For the deterioration of the goods and for drawn uses, you must only pay for the value of the goods as far as the use or the deterioration is due to a handling of the thing, which goes beyond the examination of the characteristics and the function. "For a deterioration caused by the intended use of the goods, you do not have to make a change in the value of the goods. You only have to pay the value for drawn uses if you have used the goods in a manner that goes beyond the examination of the characteristics and the function." "Testing the properties and functioning" is the testing and testing of the respective goods, as is possible and customary in the store business.
Transportable items are to be returned at our risk. You must pay the regular cost of the return if the delivered product corresponds to the ordered and if the price of the returned item does not exceed an amount of 40 Euro or if you at a higher price of the thing at the time of the revocation not yet the consideration or a Contractually agreed partial payment. Otherwise, the return is free for you. Obligations to reimburse payments must be fulfilled within 30 days. The period begins for you with the sending of your declaration of revocation or the thing, for us with their receipt.

Refund policy

You can return the goods without giving reasons within 14 days by returning the goods. The period begins upon receipt of this instruction in text form (eg as a letter, fax, e-mail), but not before receipt of the goods by the recipient (in the case of recurring delivery of similar goods not before receipt of the first partial delivery) and also not before fulfillment of our information requirements Pursuant to Article 246 § 2 in conjunction with § 1 paragraph. 1 and 2 of the German Civil Code and our obligations pursuant to § 312g para. (1) sentence 1 BGB in conjunction with Article 246 § 3 of the German Civil Code. Only in the case of non-package goods (for example, for bulky goods) you can also declare the return by means of return requests in text form. The timely dispatch of the goods or the return request is sufficient to meet the deadline. In any case, the return is at our expense and risk.
The return or the return request must be made to:
Address:

Herrmann and Kern
Geschwister - Scholl - Str. 25
72829 Engstingen, Germany
Info@herrmannundkern.de
Fax. 07129/930925

Returns

In the case of an effective return, the services received at both ends are to be returned and, if applicable, drawn-out uses must be issued. In the case of a deterioration of the goods and for uses (for example, advantages of use), which can not be issued in part or in part or only in a deteriorated condition, You do not have to pay any value for a deterioration caused by the intended use of the goods. You only have to pay the value-added tax for drawn uses if you have used the goods in a manner which goes beyond the examination of the characteristics and the functioning. Obligations to reimburse payments must be fulfilled within 30 days. The period begins for you with the dispatch
of the goods or the return request, for us with the receipt.

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